Haier opens After-Sales Service Centre in Ghana

Haier opens After-Sales Service Centre in Ghana

One of the world’s leading home appliance brands Haier has opened its After-Sales Service Centre in Ghana through a collaboration with KABFAM Ghana Limited.

This centre is expected to be a one-stop location for services of all Haier products purchased from KABFAM.

Speaking at the unveiling ceremony on Saturday, March 30, at the East Legon Branch of KABFAM Ghana Limited, Mr. Mikki Osei Berko, Communications Manager at KABFAM and Brand Ambassador for Haier said, the company finds the Service Centre essential.

According to him, such facilities are established for those who are encountering problems and are within their warranty period to have their issues fixed, adding that all they need to do is to call the centre.

Also, he said that even though customers have confidence in the durability of the brand, due to power situations and other technical challenges, Service Centres are critical.

He said regardless of their short stints in Ghana, Haier has put up such a facility to help address the concerns of their customers.

Haier Regional Service Manager for West Africa and Middle East, Junda Zan, said the Ghanaian market has become the flagship for its products in the subregion hence the need to set up a Service Centre in the country.

He urged Ghanaians to visit any of the facilities any time they have a challenge for it to be fixed smoothly for them.

According to him, this covers different categories of home appliance brands from fridges, microwaves, air-conditioners, gas cookers and built-in kitchens among others.

He added that they have qualified service technicians across and assured the public that customer satisfaction is always their hallmark.

By Edem Mensah-Tsotorme

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